Jira Service Management | Operate As Docs

Website: atlassian.com/software/jira/service-management
Connects by: Signing in with Atlassian
Category: Support
Part of: Atlassian
Tools: 74

Service	Key	Base URL
Jira Service Management	`jira-service-management`	`https://api.atlassian.com/ex/jira/{cloud_id}/rest/servicedeskapi`

Connecting

Your client presses Connect on their link and approves on Atlassian's own screen. Operate As never sees their password.

Check they're connected

curl https://api.operate.as/v1/me/clients \
  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

curl https://api.operate.as/v1/me/clients \  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

Response

[
  {
    "id": "6f1c2a7e-...",
    "name": "Miller Dental",
    "services": [
      "jira-service-management"
    ]
  }
]

[  {    "id": "6f1c2a7e-...",    "name": "Miller Dental",    "services": [      "jira-service-management"    ]  }]

Permissions

What the client reads	Permission it asks for
See your service desks and requests	`read:servicedesk-request`
Create and comment on requests	`write:servicedesk-request`
Add and manage your service desk customers	`manage:servicedesk-customer`

Tools

Install Jira Service Management's typed package for your language:

pip install operate-as-jira-service-management

pip install operate-as-jira-service-management

Run jira-service-management.add_customers

curl -X POST https://api.operate.as/v1/actions/jira-service-management.add_customers \
  -H "Authorization: Bearer $OPERATE_AS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "clientId": "6f1c2a7e-...",
    "input": {
      "service_desk_id": "<service_desk_id>"
    }
  }'

curl -X POST https://api.operate.as/v1/actions/jira-service-management.add_customers \  -H "Authorization: Bearer $OPERATE_AS_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "clientId": "6f1c2a7e-...",    "input": {      "service_desk_id": "<service_desk_id>"    }  }'

Shows the required inputs. Every input, with its JSON Schema: GET /v1/actions/jira-service-management.add_customers

Response

{
  "status": 200,
  "data": {
    "…": "the service's own response"
  },
  "encoding": "json"
}

{  "status": 200,  "data": {    "…": "the service's own response"  },  "encoding": "json"}

Pass-through

Paths continue from https://api.atlassian.com/ex/jira/{cloud_id}/rest/servicedeskapi, with the parts in braces filled in from your client's account. Your Operate As key goes in Authorization; the client's access is added for you.

See Pass-through requests for the full request and response format.

Call any endpoint

curl "https://api.operate.as/v1/clients/6f1c2a7e-.../jira-service-management/..." \
  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

curl "https://api.operate.as/v1/clients/6f1c2a7e-.../jira-service-management/..." \  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

Response

{
  "status": 200,
  "data": {
    "…": "the service's own response"
  },
  "encoding": "json"
}

{  "status": 200,  "data": {    "…": "the service's own response"  },  "encoding": "json"}

When access ends

Operate As renews the sign-in before it runs out and checks it daily. If Atlassian refuses to renew it, the service shows Expired, you're alerted, and your client reconnects from the same link.

See Keeping access alive and Removing access.

Calls answer

HTTP/1.1 409 Conflict
Content-Type: application/json

{
  "detail": "Miller Dental's Atlassian access ended. Send them their link to reconnect."
}

HTTP/1.1 409 ConflictContent-Type: application/json{  "detail": "Miller Dental's Atlassian access ended. Send them their link to reconnect."}

Your webhook receives

{
  "id": "evt_3f9a1c…",
  "type": "connection.expired",
  "createdAt": "2026-10-16T08:00:00+00:00",
  "data": {
    "clientId": "6f1c2a7e-...",
    "clientName": "Miller Dental",
    "provider": "atlassian",
    "services": [
      "jira-service-management"
    ],
    "reconnectUrl": "https://…"
  }
}

{  "id": "evt_3f9a1c…",  "type": "connection.expired",  "createdAt": "2026-10-16T08:00:00+00:00",  "data": {    "clientId": "6f1c2a7e-...",    "clientName": "Miller Dental",    "provider": "atlassian",    "services": [      "jira-service-management"    ],    "reconnectUrl": "https://…"  }}