Zendesk | Operate As Docs

Connect your client's Zendesk with a key they paste, and call its API through Operate As.

Website: zendesk.com
Connects by: Pasting a API token
Category: Support
Services: 1
Tools: 655

Service	Key	Base URL
Zendesk	`zendesk`	`https://{subdomain}.zendesk.com/api/v2`

Your client also types their zendesk subdomain (The part before .zendesk.com) and email (The address you sign in to Zendesk with).

Connecting

Your client makes a API token in their Zendesk settings and pastes it on their link. Operate As tries it with Zendesk before saving it, and stores it encrypted. See Services connected with an API key.

Check they're connected

curl https://api.operate.as/v1/me/clients \
  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

curl https://api.operate.as/v1/me/clients \  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

Response

[
  {
    "id": "6f1c2a7e-...",
    "name": "Miller Dental",
    "services": [
      "zendesk"
    ]
  }
]

[  {    "id": "6f1c2a7e-...",    "name": "Miller Dental",    "services": [      "zendesk"    ]  }]

Permissions

What the client reads	Permission it asks for
Use the Zendesk key you paste, with only the access you gave that key	Chosen on the provider's screen

Tools

Install Zendesk's typed package for your language:

pip install operate-as-zendesk

pip install operate-as-zendesk

Run zendesk.add_organization_tags

curl -X POST https://api.operate.as/v1/actions/zendesk.add_organization_tags \
  -H "Authorization: Bearer $OPERATE_AS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "clientId": "6f1c2a7e-...",
    "input": {
      "organization_id": "<organization_id>"
    }
  }'

curl -X POST https://api.operate.as/v1/actions/zendesk.add_organization_tags \  -H "Authorization: Bearer $OPERATE_AS_API_KEY" \  -H "Content-Type: application/json" \  -d '{    "clientId": "6f1c2a7e-...",    "input": {      "organization_id": "<organization_id>"    }  }'

Shows the required inputs. Every input, with its JSON Schema: GET /v1/actions/zendesk.add_organization_tags

Response

{
  "status": 200,
  "data": {
    "…": "the service's own response"
  },
  "encoding": "json"
}

{  "status": 200,  "data": {    "…": "the service's own response"  },  "encoding": "json"}

Pass-through

Paths continue from https://{subdomain}.zendesk.com/api/v2, with the parts in braces filled in from your client's account. Your Operate As key goes in Authorization; the client's access is added for you.

See Pass-through requests for the full request and response format.

Call any endpoint

curl "https://api.operate.as/v1/clients/6f1c2a7e-.../zendesk/users/me.json" \
  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

curl "https://api.operate.as/v1/clients/6f1c2a7e-.../zendesk/users/me.json" \  -H "Authorization: Bearer $OPERATE_AS_API_KEY"

Response

{
  "status": 200,
  "data": {
    "…": "the service's own response"
  },
  "encoding": "json"
}

{  "status": 200,  "data": {    "…": "the service's own response"  },  "encoding": "json"}

When access ends

A key works until your client deletes it in Zendesk. They can paste a new one on the same link at any time, and your workflows carry on without changes.

See Keeping access alive and Removing access.

Calls answer, once the key is deleted

{
  "status": 401,
  "data": {
    "…": "the service's own error"
  },
  "encoding": "json"
}

{  "status": 401,  "data": {    "…": "the service's own error"  },  "encoding": "json"}